ITIL 4 Foundations Certification Training Course October 19th – 20th
ITIL 4 Foundations Certification Training Course
This ITIL 4 foundation provides you with a firm understanding of the ITIL 4 framework, core concepts and terminologies of ITIL 4 service lifecycle. By the end of this ITIL certification, you will understand how ITIL 4 evolved to adopt modern technologies and operational processes as well as the necessary concepts in a service management framework.
Lesson 1: Introduction to Service Management and ITIL
Lesson 2: Key Concepts of Service Management
Lesson 3: Four Dimensions of Service Management
Lesson 4: The ITIL Service Value System
Lesson 5: The Service Value Chain
Lesson 6: ITIL Management Practices
Learners need to possess an undergraduate degree or a high school diploma.
Participants who cancel less than 6 business days before the start of class, or do not attend class without prior written notice will forfeit their tuition. If a participant requests to reschedule their class within 6 business days, their tuition will not be refundable and a $200 administrative fee is required to enroll in a new session. Participants are eligible for a tuition refund only when requested more than 6 business days before class starts.
Course Registration Information
All courses carry our guarantee of 100% Satisfaction
Agility Consulting International provides an unsurpassed training experience. If for any reason you are not satisfied with your experience, simply notify the instructor or registrar of your intent to withdraw from the program prior to the first morning break, turn in your course materials and receive a 100% refund. If at the end of the program day, you are unsatisfied with the program, we will credit your tuition towards a future program of your choice. If you use the training credit on a higher-priced program, you pay only the difference.