ITIL® 4 Specialist: High Velocity IT Jan 17th – 19th

ITIL® 4 Specialist: High Velocity IT

Summary

This module explores the convergence between business and IT, providing candidates with a specialized insight into the ways in which digital organizations and digital operating models function through a fast-paced environment.

By highlighting the difference between IT transformation and digital transformation, the ITIL 4 Specialist High Velocity IT module enables the identification of new opportunities for digital investment, leading to significant business enablement. Embedding effective digital services at its core, it will provide candidates with all the tools they need to update their skills for the digital era. At the same time, it will enable organisations to make the right investments, in order to meet and exceed business goals.

Encouraging IT and digital professionals to refine their abilities by increasing the speed and improving the quality of service delivery, the module focuses on creating greater value by promoting new methods of working and challenging existing ways of thinking. It encompasses cutting-edge digital technology to optimise end-user services and implement design-thinking, facilitating the construction of complex, yet adaptive, systems.

This module covers a range of innovative working methods, such as DevOps practices and Lean and Agile approaches. It is designed to help bridge the gap between development and operational practices, and best support digital delivery from optimisation to radical transformation.

Topics Covered

• Understand the following terms:
  Digital organization
  High velocity IT
  Digital transformation
  IT transformation
  Digital products
  Digital technology
• Understand when the transformation to high velocity IT is desirable and feasible
• The five objectives associated with digital products – to achieve:
  Valuable investments – strategically innovative and effective application of IT
  Fast development – quick realization and delivery of IT services and IT-related products
  Resilient operations – highly resilient IT services and IT-related products
  Co-created value – effective interaction between service provider and consumer
  Assured conformance – to governance, risk and compliance (GRC) requirements
• Understand how high velocity IT relates to:
  The four dimensions of service management
  The ITIL service value system
  The service value chain
  The digital product lifecycle
• Understand the following concepts:
  Ethics
  Safety culture
  Toyota Kata
  Lean / Agile / Resilient / Continuous
  Service-dominant logic
  Design thinking
  Complexity thinking
• Know how to use the following principles, models and concepts:
  Ethics
  Safety culture
  Lean culture
  Toyota Kata
  Lean / Agile / Resilient / Continuous
  Service-dominant logic
  Design thinking
  Complexity thinking
• To contribute to:
  Help get customers’ jobs done
  Trust and be trusted
  Commit to performance
  Deal with uncertainty
  Improve by being inquisitive
  Know how the service provider ensures valuable investments are achieved
• Know how to use the following practices to contribute to achieving valuable investments:
  Portfolio management
  Relationship management
  Know how the service provider ensures fast deployment is achieved
  Know how to use the following practices to contribute to achieving fast deployment:
  Architecture management
  Business analysis
  Deployment management
  Service validation and testing
  Software development and management
  Know how the service provider ensures resilient operations are achieved
• Know how to use the following practices to contribute to achieving resilient operations:
  Availability management
  Capacity and performance management
  Monitoring and event management
  Problem management
  Service continuity management
  Infrastructure and platform management
• Know how the service provider ensures co-created value is achieved
• Know how to use the following practices to contribute to achieving co-created value with:
  Relationship management
  Service design
  Service desk
• Know how the service provider ensures assured conformance is achieved
• Know how to use the following practices to contribute to achieving assured conformance:
  Information security management
  Risk management

Prerequisites

Candidates must hold the ITIL 4 Foundation Certificate

• Individuals continuing of their journey in service management
• ITSM managers and aspiring ITSM managers
• IT managers and practitioners involved in digital services or working in digital transformation projects, working within or towards high velocity environments

Refund Policy

Participants who cancel less than 6 business days before the start of class, or do not attend class without prior written notice will forfeit their tuition. If a participant requests to reschedule their class within 6 business days, their tuition will not be refundable and a $200 administrative fee is required to enroll in a new session. Participants are eligible for a tuition refund only when requested more than 6 business days before class starts.

Course Registration Information

All courses carry our guarantee of 100% Satisfaction

Agility Consulting International provides an unsurpassed training experience. If for any reason you are not satisfied with your experience, simply notify the instructor or registrar of your intent to withdraw from the program prior to the first morning break, turn in your course materials and receive a 100% refund. If at the end of the program day, you are unsatisfied with the program, we will credit your tuition towards a future program of your choice. If you use the training credit on a higher-priced program, you pay only the difference.