ITIL® 4 Specialist: Strategist Direct Plan and Improve Mar 13th – 15th

ITIL® 4 Specialist: Direct, Plan, and Improve

Summary

This is the universal module, that is a key component of both, ITIL 4 Managing Professional and ITIL 4 Strategic Leader streams.

It is aimed at managers of all levels involved in shaping direction and strategy or developing a continually improving team. It provides individuals with the practical skills necessary to create a ‘learning and improving’ IT organization, with a strong and effective strategic direction.

The module covers the influence and impact of Agile and Lean ways of working, and how they can be leveraged to an organization’s advantage.

It will provide practitioners with a practical and strategic method for planning and delivering continual improvement with necessary agility.

As part of this course, all candidates will receive an exam voucher for the ITIL Strategist: Direct, Plan and Improve exam through Peoplecert. As of February 1, 2022, all exams will be administered in an online proctored format only. Exams can be scheduled at http://www.peoplecert.org.

ITIL® is a registered trademark of AXELOS Limited, used under permission of AXELOS Limited. The Swirl logo™ is a trademark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved.

Topics Covered

• Understand the following key terms:
  Direction
  Planning
  Improvement
  Operating Model
  Methods
  Risks
  Scope of control
• Understand the differences between the following key concepts:
  Vision and Mission
  Strategy, Tactics and Operations
  Governance compliance and management
  Policies, Controls and Guidelines
• Understand the concepts of Value, Outcomes, Costs & Risks and their relationships to direction, planning & improvement
• Identify the scope of control and within this:
  Know how to cascade goals and requirements
  Know how to define effective policies, controls and guidelines
  Know how to place decision-making authority at the correct level
• Know how to ensure that controls are sufficient, but not excessive
• Know how to use the ITIL continual improvement model to improve the service value system or any part of the SVS
• Know how to identify assessment objectives, outputs, requirements and criteria
• Know how to select an appropriate assessment method for a particular situation
• Know how to define and prioritize desired outcomes of an improvement
• Know how to build, justify and advocate for a business case
• Know how to conduct:
  Improvement reviews
  Analysis of lessons learned
• Know how to embed continual improvement at all levels of the SVS
• Understand the nature, scope and potential benefits of organizational change management
• Know how to use the key principles and methods of Communication & OCM
  Identify and manage different types of stakeholders
  Effectively communicate with and influence others
  Establish effective feedback channels
• Know how to establish effective interfaces across the value chain
• Know how to define indicators and metrics to support objectives
• Understand the differences between value streams and practices and how those differences impact direction, planning and improvement
• Know how to select and use the appropriate methods and techniques to direct, plan and improve value streams and practices.
  Addressing the 4 dimensions
  Applying the guiding principles
  Value stream mapping
  Optimization of workflow
  Elimination of waste
  Ensuring & utilizing feedback

Prerequisites

Candidates must hold the ITIL 4 Foundation Certificate

• Individuals continuing of their journey in service management
• ITSM managers and aspiring ITSM managers
• Managers of all levels involved in shaping direction and strategy or developing a continually improving team

Refund Policy

Participants who cancel less than 6 business days before the start of class, or do not attend class without prior written notice will forfeit their tuition. If a participant requests to reschedule their class within 6 business days, their tuition will not be refundable and a $200 administrative fee is required to enroll in a new session. Participants are eligible for a tuition refund only when requested more than 6 business days before class starts.

Course Registration Information

All courses carry our guarantee of 100% Satisfaction

Agility Consulting International provides an unsurpassed training experience. If for any reason you are not satisfied with your experience, simply notify the instructor or registrar of your intent to withdraw from the program prior to the first morning break, turn in your course materials and receive a 100% refund. If at the end of the program day, you are unsatisfied with the program, we will credit your tuition towards a future program of your choice. If you use the training credit on a higher-priced program, you pay only the difference.