Liberty Mutual

Three of the Scrum teams needed a replacement Scrum Master due to unforeseen medical circumstances. These teams were in the middle of a SAFe transformation with a culture of job-loss related fear. The client was also utilizing testing component type teams even further demoralizing the mindset of the developers on all three teams.

Large Telecom

The telecom company had recently acquired a cable TV service provider. The methodology was waterfall with silos and very formal communication. The project had ambitious goals for time to market and product features. Scaled Agile Framework (SAFe) was chosen.

Indiana Farm Bureau

Shortly after completing their Agile transition, a large project with impacts to every business-critical application was initiated. This meant they had to scale adopting the SAFe framework but were struggling to implement such a large amount of change. Teams were change-saturated and struggling with mixed messages, leading to under-performance. Business executives were excited about the flexibility Agile development promised, but were not ready to give up certainty they felt they had with Waterfall metrics.

Ascension Health

Ascension Health was breaking into the Robotics Processing Automation (RPA) world with six teams. They were using a traditional planning method to implement the changes. The technology and processes were changing so fast that it caused a delay in overall delivery. The challenge was to introduce Agile, increase delivery, initiate the transformation, continually coach, and adjust to RPA processes at the same time.

New Management Services

New Management Services (NMS), a financial services company located in Jacksonville, was struggling with slow delivery speed and a lack of clear direction on what should be delivered and why. Their teams and leadership were experiencing a high number of dependencies across specialized teams, a lack of vision, unclear team responsibilities, and poor communication channels.

South State Bank

South State Bank, South Carolina’s largest bank with over $15.7 billion in assets, was experiencing issues with prioritizing changes, allocating resources and utilizing their internal IT teams which led to slow delivery times and significant communication gaps with respect to organizational and project changes.

Normalized Capacity instead of Velocity

Regardless of the technique you use to apply a ‘cone of uncertainty’ approach to predictability, remember that velocity and story points are preliminary, and are intended to prevent teams from overcommitting to work, increasing the likelihood that they will achieve their goals. The true measurement that builds and maintains trust with our customers and stakeholders is being customer-centric and aligning around business value.

Digital transformation Series Part 3: Agile Business Transformation

Welcome to the part 3 of the original series on digital transformation and in this article, we focus on the agile business transformation as an essential phase of digital transformation. In the figure below, there are three distinct phases of innovation and disruption.  In the Installation Period, many entrepreneurs compete, but few reach a turning point to deploy their product and capture the market.  Now in the digital era, unicorns like Amazon and Netflix lead the market.  We need to learn their lessons so we can survive the turning point!